Your help desk provider will send you a personal link to the QuickSupport application. Clicking the link will add the QuickSupport application to your desktop screen for easy access. Then, you can double click the application to get assistance from your help desk provider at any time.

Steps

1. Work with your trusted help desk provider to obtain your personal QuickSupport link
2. On your computer’s desktop, open the QuickSupport app
3. Your help desk provider will request a remote connection
4. When you accept the connection, the remote session will begin

Because TeamViewer QuickSupport is an application that runs only when needed, it’s not installed on your computer and doesn’t require administrator-level access.

_{Please note: Connecting from desktops to mobile devices requires a TeamViewer subscription and the add-on for mobile device support.}